Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If for any reason you are not happy with your purchase we are happy to refund you provided the item is returned to us in the original packaging and condition within 30 days.
Your refund will be processed once the returned item is received, and a credit will automatically be applied to your credit card or original method of payment.
To return your product, you should mail your product to: Jon Wainwright, Les Hirondelles, Lieu dit Hillougros, 32170 Bazugues, France.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.